This Privacy Policy explains how Casino Days (the “Company”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information of users located in Canada who access or use our website, mobile services, and related online casino products (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein, in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation where applicable.
2. Data Controller and Contact Information
The entity responsible for the processing of your personal information in connection with the Services is Casino Days, acting as the data controller. If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, you may contact our Privacy Officer via the contact details provided on the Casino Days website under the “Contact” or “Support” section, specifying that your request concerns privacy and data protection.
3. Categories of Personal Information Collected
We collect and process the following categories of personal information when you use the Services: (a) Identification and contact data: full name, date of birth, residential address, email address, telephone number, and government-issued identification details provided for verification and age-check purposes; (b) Account and transactional data: username, account ID, password (stored in encrypted form), account settings, deposits, withdrawals, betting history, game activity, loyalty status, and bonus usage; (c) Financial and payment data: partial payment card details, bank account information, e-wallet identifiers, transaction references, and related billing information processed via secure payment providers; (d) Technical and usage data: IP address, device identifiers, operating system, browser type, language settings, access times, pages viewed, clickstream data, and interaction with website features; (e) Compliance and risk data: information obtained for identity verification, anti-money laundering (AML) checks, know-your-customer (KYC) procedures, sanctions screening, fraud prevention, and responsible gambling assessments; (f) Communication data: records of communications with customer support, complaints, requests, feedback, and any information voluntarily submitted through forms or surveys.
4. Legal Bases and Purposes of Processing
We process personal information only for specified and legitimate purposes and to the extent permitted by applicable law. The main purposes and corresponding legal bases include: (a) Provision of services: to create and manage your account, provide access to games, process payments, and deliver customer support, based on the performance of a contract with you; (b) Legal and regulatory compliance: to verify age and identity, fulfill anti-money laundering and counter-terrorist financing obligations, maintain records, and cooperate with regulators and law enforcement, based on compliance with legal obligations; (c) Security and fraud prevention: to monitor accounts, detect and prevent fraud, abuse, unauthorized access, and other prohibited activities, based on our legitimate interests in protecting our business and users; (d) Responsible gambling: to monitor play patterns, apply limits, self-exclusion, and other safer gambling tools, based on legal obligations and our legitimate interests in promoting responsible gaming; (e) Service improvement and analytics: to analyze usage data, enhance functionality, troubleshoot issues, and optimize user experience, based on our legitimate interests in improving the Services; (f) Marketing and communications: to send service-related notices and, where permitted, promotional communications about our products and features, based on consent or our legitimate interests, subject to your right to opt out at any time.
5. Cookies and Similar Technologies
We use cookies and similar tracking technologies to operate and enhance the Services. Cookies may be strictly necessary for site functionality, used for performance and analytics, or applied for preference and, where permitted, marketing purposes. You can manage cookie preferences through your browser settings or available on-site tools, though disabling certain cookies may impact the functionality or availability of some features. Technical data collected via cookies is processed in accordance with this Privacy Policy and applicable Canadian privacy requirements.
6. Data Sharing and International Transfers
We may share personal information with third parties strictly on a need-to-know basis and subject to appropriate contractual safeguards. Such recipients may include: (a) Payment service providers and banks for processing deposits, withdrawals, and chargebacks; (b) Identity verification, KYC, and AML service providers for compliance checks; (c) Technology and hosting providers that support the operation, maintenance, and security of our platforms; (d) Game providers and platform partners involved in delivering gaming content and related services; (e) Professional advisers such as legal, compliance, or audit firms; (f) Regulatory authorities, law enforcement, and governmental bodies where required by law or to protect our rights or the rights of others. Personal information may be transferred and stored outside Canada, including in jurisdictions that may have different data protection standards. In such cases, we take reasonable steps to ensure that appropriate safeguards are in place, such as contractual protections, to provide a comparable level of protection to that required under Canadian privacy laws.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our agreements. Retention periods may vary depending on the category of data and applicable laws, including gaming and anti-money laundering regulations that may require us to retain certain records for a minimum number of years after account closure or the last transaction. When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or aggregate it in accordance with our data retention and destruction policies.
8. Security Measures
We implement appropriate technical and organizational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include encryption, access controls, secure network configurations, regular monitoring, and staff training on data protection obligations. While we take reasonable efforts to safeguard personal information, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their login credentials and for notifying us promptly of any suspected unauthorized access to their account.
9. Rights of Canadian Users
Subject to applicable law and certain limitations, users in Canada have the following rights regarding their personal information: (a) Access: the right to request confirmation of whether we hold personal information about you and to obtain access to such information; (b) Correction: the right to request correction or updating of inaccurate or incomplete personal information; (c) Withdrawal of consent: where processing is based on consent, the right to withdraw such consent at any time, without affecting the lawfulness of processing carried out before withdrawal; (d) Objection and restriction: in some circumstances, the right to object to or request restriction of certain types of processing, particularly for direct marketing purposes; (e) Portability: where technically feasible and required by law, the right to request a copy of certain personal information in a structured, commonly used, and machine-readable format. To exercise these rights, you may contact us using the details provided on the Casino Days website. We may need to verify your identity before responding and may refuse requests where permitted or required by law, providing reasons where appropriate.
10. Marketing Communications and Preferences
We may send you service-related communications that are necessary for the operation of your account, such as transaction confirmations, policy updates, and security alerts. With your consent or where otherwise permitted by law, we may also send marketing communications about our services, features, or promotions. You can opt out of receiving marketing emails at any time by using the unsubscribe link included in such communications or by adjusting your account settings where available. Opting out of marketing will not affect your receipt of essential service-related messages.
11. Third-Party Websites and Services
The Services may contain links to third-party websites, applications, or services that are not controlled or operated by Casino Days. This Privacy Policy does not apply to such third-party properties, and we are not responsible for their privacy practices or content. When you follow a link to a third-party site or use integrated third-party features, you should review the applicable privacy policies and terms to understand how your personal information may be collected and processed by those third parties.
12. Children and Age Restrictions
The Services are intended solely for individuals who have reached the legal age for gambling in their province or territory of residence in Canada. We do not knowingly collect or process personal information from individuals who are under the applicable legal age. If we become aware that personal information has been collected from an underage individual, we will take reasonable steps to delete such information and, where applicable, close the associated account. If you believe that we may have collected personal information from a minor, you should contact us promptly using the contact details available on our website.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services. When we make material changes, we will take appropriate steps to inform you, such as posting a prominent notice on the website or sending a direct communication, and indicating the date of the latest revision. Your continued use of the Services after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes and your agreement to the revised terms.
14. Contact and Complaints
If you have questions, concerns, or complaints about this Privacy Policy or our handling of personal information, you should contact our Privacy Officer using the contact information provided on the Casino Days website. We will review and respond to your inquiry within a reasonable time. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, with the relevant provincial privacy commissioner if you believe that your privacy rights have been infringed.